Customereye

Pittman & Davis

Food & Dining • United Stateswww.pittmandavis.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
−3.6 vs. last month4.50 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#12of 71
Top 17% · Top Tier
#1 (best)#71 (worst)
#10Peer
#11Peer
#12This company
#13Peer
#14Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral3%
  • Negative21%

Sentiment Balance

Covering October 2024 — 69 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
29.5%
Onboarding
18.1%
Product Quality
12.1%
Customer Support
10.2%
Loyalty
9.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 36.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
75.0%
4
12.7%
3
4.8%
2
2.3%
1
5.2%

Based on 600 analyzed reviews. Sentiment is improving: 96.8% of reviews in the last three months were positive, compared with 88.6% in the three months before that.

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