Customereye

PIT Stop Parking

Automotive & Mobility • United Stateswww.pitstopparking.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−5.8 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#97of 265
Top 37% · Upper Half
#1 (best)#265 (worst)
#95Peer
#96Peer
#97This company
#98Peer
#99Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 15% negative

82%
positive
  • Positive82%
  • Neutral3%
  • Negative15%

Sentiment Balance

Covering April 2020 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
22.2%
Customer Support
20.1%
Response Speed
18.5%
Product Quality
16.7%
Onboarding
8.1%

Most feedback concerns Loyalty.

The most common complaint theme is Problem Resolution, making up 1.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • Built from a negative-review share of 38.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.5%
4
6.3%
3
2.8%
2
2.0%
1
2.3%

Based on 600 analyzed reviews. Sentiment is slipping: 90.8% of reviews in the last three months were positive, compared with 96.9% in the three months before that.

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