Customereye

Physique Management

Healthcare & Medical • United Kingdomwww.physique.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−3.3 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#476of 615
Top 77% · Bottom Tier
#1 (best)#615 (worst)
#474Peer
#475Peer
#476This company
#477Peer
#478Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering December 2024 — 9 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.6%
Response Speed
18.1%
Product Quality
15.8%
Customer Support
12.1%
Loyalty
8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 28.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
81.2%
4
7.8%
3
5.7%
2
2.0%
1
3.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.2% of reviews in the last three months were positive, compared with 96.4% in the three months before that.

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