Phones 2 Pounds

Computers & Hardware • United Kingdomwww.phones2pounds.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

3.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#112of 127

Top 88% · Bottom Tier

#1 (best)#127 (worst)

#110Peer

#111Peer

#112This company

#113Peer

#114Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%

positive

Positive58%
Neutral2%
Negative40%

Sentiment Balance

Covering August 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

19.6%

Loyalty

12.9%

Pricing

12.4%

Customer Support

12.3%

Delivery Shipping

11.3%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 19.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM26/100

26/100

signal score

•Built from a negative-review share of 34.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

67.0%

4★

2.2%

3★

1.2%

2★

2.2%

1★

27.5%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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