P.F. Chang's

Food & Dining • United Stateswww.pfchangs.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

+16.7 vs. last month2.59 ★ average rating · 594 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#44of 71

Top 62% · Mid Pack

#1 (best)#71 (worst)

#42Peer

#43Peer

#44This company

#45Peer

#46Peer

Overall Customer Sentiment

Mid Pack

48% of reviews positive, 50% negative

48%

positive

Positive48%
Neutral2%
Negative50%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 17% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 561 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

18.8%

Product Quality

18.1%

Customer Support

15.6%

Delivery Shipping

15.1%

Response Speed

12.7%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100

52/100

signal score

•Built from a negative-review share of 52.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

31.1%

4★

3.7%

3★

5.6%

2★

12.5%

1★

47.1%

Based on 594 analyzed reviews. Sentiment is improving: 52.4% of reviews in the last three months were positive, compared with 44.0% in the three months before that.

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