Based on public reviews and response behavior.
1,143 reviews over 559 days (about 62 per month). Busiest month: 15% of reviews. Languages: en 91%, unknown 7%, es 1%.
Lending & Consumer Finance average: score 69.4, rating 4.54 stars, reply rate 48.3%, over 1,872 ranked companies · benchmark 30 Oct 2026
Score
61.3
Industry average 69.4
8.1 below average
Rating
3.23
Industry average 4.54
1.31 below average
Reply rate
—
Industry average 48.3%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 51% negative
Covering September 2026 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 30% of reviews in this period, with 63% negative and 7% neutral.
Share of theme mentions
Themes from the 1,143 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,872 ranked companies in Lending & Consumer Finance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.175 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 90% of reviews against an industry average of 48%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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