Customereye

PC Cleaner Inc.

Software & Web Serviceswww.pc-cleaners.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
−23.3 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#100of 363
Top 28% · Upper Half
#1 (best)#363 (worst)
#98Peer
#99Peer
#100This company
#101Peer
#102Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 33% negative

63%
positive
  • Positive63%
  • Neutral4%
  • Negative33%

Sentiment Balance

Covering January 2020 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 540 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2020.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Problem Resolution
18.6%
Product Quality
18.6%
Response Speed
16.8%
Loyalty
13.4%
Customer Support
11.6%

Most feedback concerns Problem Resolution.

The most common complaint theme is Problem Resolution, making up 18.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 36.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
66.8%
4
22.8%
3
6.5%
2
0.5%
1
3.3%

Based on 600 analyzed reviews. Sentiment is improving: 60.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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