Customereye

Payne Glasses LLC

Healthcare & Medical • United Stateswww.payneglasses.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+8.2 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#388of 615
Top 63% · Mid Pack
#1 (best)#615 (worst)
#386Peer
#387Peer
#388This company
#389Peer
#390Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering August 2024 — 36 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.1%
Delivery Shipping
17.6%
Pricing
15.2%
Loyalty
11.8%
Customer Support
9.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • Built from a negative-review share of 22.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
81.3%
4
4.8%
3
2.2%
2
3.3%
1
8.3%

Based on 600 analyzed reviews. Sentiment is improving: 97.0% of reviews in the last three months were positive, compared with 82.6% in the three months before that.

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