Customereye

Patersons Shortbread

Food & Beveragewww.paterson-arran.com

Review data last updated .

Based on public reviews and response behavior.

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62 reviews over 3,422 days (about 0.6 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

20/100
Short observation window (3422 days)
+25.0 vs. last month1.19 ★ average rating · 62 reviews
20/100 from 62 reviews over 3 months, limited confidence. trend not shown: window under six months.

Food & Beverage average: score 63.2, rating 4.22 stars, reply rate 33.1%, over 2,883 ranked companies · benchmark 23 Oct 2026

Score

19.6

Industry average 63.2

43.6 below average

Rating

1.19

Industry average 4.22

3.03 below average

Reply rate

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Industry average 33.1%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2855of 2883 ranked in Food & Beverage
Top 99% · Bottom Tierup 233 from last month
#1 (best)#2883 (worst)
#2853Peer
#2854Peer
#2855This company
#2856Peer
#2857Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

23% of reviews positive, 76% negative

23%
positive
  • Positive23%
  • Neutral2%
  • Negative76%

Sentiment Balance

Covering January 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Pricing
Hidden
Loyalty
Hidden
Value For Money
Hidden
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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