Based on public reviews and response behavior.
102 reviews over 382 days (about 8.1 per month). Busiest month: 34% of reviews. Languages: en 74%, fr 8%, de 7%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
33.9
Industry average 69.7
35.8 below average
Rating
1.63
Industry average 4.44
2.81 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
23% of reviews positive, 77% negative
Covering June 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 64% negative and 0% neutral.
Share of theme mentions
Themes from the 102 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.495 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 33.9 sits in the bottom quarter of about 1,300 ranked Flight & Hotel Booking companies (25th percentile: 60, median: 72). The weakest topic and the reply rate are the two levers that move this score fastest.
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