Legal & Compliance • United Kingdomwww.passports-office.co.uk
Review data last updated .
Based on public reviews and response behavior.
116 reviews over 396 days (about 8.9 per month). Busiest month: 12% of reviews. Languages: en 100%.
Legal & Compliance average: score 70.0, rating 4.51 stars, reply rate 50.5%, over 1,072 ranked companies · benchmark 30 Oct 2026
Score
39.3
Industry average 70.0
30.7 below average
Rating
3.33
Industry average 4.51
1.18 below average
Reply rate
—
Industry average 50.5%
not measured
Among ranked Legal & Compliance companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 41% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from the 116 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,072 ranked companies in Legal & Compliance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.247 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.435). Review the worst months in the trend data to identify specific operational or product issues.
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