Customereye

Oyster Worldwide

Flight & Hotel Booking • United Kingdomwww.oysterworldwide.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

76/100
4.73 ★ average rating · 535 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#8of 225
Top 4% · Top Tier
#1 (best)#225 (worst)
#6Peer
#7Peer
#8This company
#9Peer
#10Peer

Overall Customer Sentiment

Category Leader

95% of reviews positive, 4% negative

95%
positive
  • Positive95%
  • Neutral1%
  • Negative4%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 495 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.8%
Loyalty
18.5%
Product Quality
17.3%
Pricing
9.4%
Communication
7.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW5/100
5/100
signal score
  • Built from a negative-review share of 5.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
82.8%
4
11.4%
3
3.2%
2
1.5%
1
1.1%

Based on 535 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis