OUR WEiGH

Appliances & Home Electronics • Liverpoolwww.ourweigh.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−17.5 vs. last month4.85 ★ average rating · 118 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#113of 189

Top 60% · Mid Pack

#1 (best)#189 (worst)

#111Peer

#112Peer

#113This company

#114Peer

#115Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 25% negative

75%

positive

Positive75%
Neutral1%
Negative25%

Sentiment Balance

Covering March 2014 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 25% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 116 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2014.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.4%

Delivery Shipping

16.4%

Product Quality

15.7%

Response Speed

13.4%

Loyalty

12.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 24.6% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.7%

4★

5.9%

3★

1.7%

2★

0.8%

1★

0.8%

Based on 118 analyzed reviews. Sentiment is holding steady: 96.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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