Customereye

Otrium

Apparel & Fashion • United Kingdomwww.otrium.co.uk

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 320 days (about 19 per month). Busiest month: 32% of reviews. Languages: en 84%, de 5%, nl 5%.

Overall Score

61/100
+1.3 vs. last month2.76 ★ average rating · 199 reviews
61/100 from 199 reviews over 11 months, moderate confidence.

Apparel & Fashion average: score 64.5, rating 4.25 stars, reply rate 38.3%, over 2,361 ranked companies · benchmark 30 Oct 2026

Score

61.3

Industry average 64.5

3.2 below average

Rating

2.76

Industry average 4.25

1.49 below average

Reply rate

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Industry average 38.3%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1352of 2361 ranked in Apparel & Fashion
Top 57% · Mid Packup 853 from last month
#1 (best)#2361 (worst)
#1350Peer
#1351Peer
#1352This company
#1353Peer
#1354Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

45% of reviews positive, 54% negative

45%
positive
  • Positive45%
  • Neutral2%
  • Negative54%

Sentiment Balance

Covering October 2026 — 34 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 32% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Loyalty
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Customer Support
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Product Quality
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Value For Money
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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