Customereye

Oriental Trading Company

Entertainment & Events • United Stateswww.orientaltrading.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#221of 322
Top 69% · Mid Pack
#1 (best)#322 (worst)
#219Peer
#220Peer
#221This company
#222Peer
#223Peer

Overall Customer Sentiment

Mid Pack

69% of reviews positive, 28% negative

69%
positive
  • Positive69%
  • Neutral3%
  • Negative28%

Sentiment Balance

Covering September 2024 — 600 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 28% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
33.5%
Product Quality
17.4%
Response Speed
16.5%
Pricing
7.5%
Onboarding
7.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 1.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 41.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
82.7%
4
7.0%
3
4.5%
2
3.0%
1
2.8%

Based on 600 analyzed reviews.

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