Fingerhut

Entertainment & Events • St. Cloudwww.fingerhut.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−21.4 vs. last month3.43 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#88of 322

Top 27% · Upper Half

#1 (best)#322 (worst)

#86Peer

#87Peer

#88This company

#89Peer

#90Peer

Overall Customer Sentiment

Above Average

63% of reviews positive, 34% negative

63%

positive

Positive63%
Neutral3%
Negative34%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,076 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.2%

Loyalty

14.3%

Product Quality

13.8%

Pricing

13.5%

Customer Support

12.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 34.3% across this company's analyzed reviews.
•30 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

49.5%

4★

8.6%

3★

7.4%

2★

4.2%

1★

30.4%

Based on 1,100 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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