Customereye

Netflix

Entertainment & Events • United Stateswww.netflix.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

25/100
+9.3 vs. last month1.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#317of 322
Top 98% · Bottom Tier
#1 (best)#322 (worst)
#315Peer
#316Peer
#317This company
#318Peer
#319Peer

Overall Customer Sentiment

Below Average

28% of reviews positive, 69% negative

28%
positive
  • Positive28%
  • Neutral3%
  • Negative69%

Sentiment Balance

Covering September 2024 — 57 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 32% of reviews in this period, with 65% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
21.7%
Customer Support
18.9%
Loyalty
17.2%
Product Quality
10.1%
Communication
8.7%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 21.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH78/100
78/100
signal score
  • Built from a negative-review share of 57.7% across this company's analyzed reviews.
  • 47 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.4avg rating
5
4.0%
4
2.7%
3
5.3%
2
7.7%
1
80.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 12.7% of reviews in the last three months were positive, compared with 12.3% in the three months before that.

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