Customereye

Netflix

Entertainment & Events • United Stateswww.netflix.com

Review data last updated .

Based on public reviews and response behavior.

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1,350 reviews over 101 days (about 407 per month). Busiest month: 75% of reviews — one month dominates this sample. Languages: en 59%, unknown 35%, fr 3%.

Overall Score

40/100
Short observation window (101 days)
+16.6 vs. last month3.68 ★ average rating · 1,350 reviews
40/100 from 1,350 reviews over 4 months, high confidence. trend not shown: window under six months. one month holds 75% of the reviews.

Entertainment & Events average: score 60.8, rating 4.11 stars, reply rate 34.8%, over 1,189 ranked companies · benchmark 11 Oct 2026

Score

39.9

Industry average 60.8

20.9 below average

Rating

3.68

Industry average 4.11

0.43 below average

Reply rate

—

Industry average 34.8%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#1037of 1189 ranked in Entertainment & Events
Top 87% · Bottom Tierup 33 from last month
#1 (best)#1189 (worst)
#1035Peer
#1036Peer
#1037This company
#1038Peer
#1039Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

57% of reviews positive, 41% negative

57%
positive
  • Positive57%
  • Neutral2%
  • Negative41%

Sentiment Balance

Covering August 2026 — 1,010 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 38% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Pricing
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Customer Support
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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