Onestream

Software & Web Services • United Kingdomwww.onestream.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

42/100

−5.8 vs. last month3.85 ★ average rating · 622 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#305of 363

Top 84% · Bottom Tier

#1 (best)#363 (worst)

#303Peer

#304Peer

#305This company

#306Peer

#307Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 36% negative

63%

positive

Positive63%
Neutral2%
Negative36%

Sentiment Balance

Covering November 2024 — 428 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 36% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 602 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.1%

Problem Resolution

12.6%

Response Speed

12.3%

Pricing

10.8%

Communication

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 27.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH71/100

71/100

signal score

•Built from a negative-review share of 35.5% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

64.8%

4★

6.4%

3★

1.6%

2★

3.2%

1★

24.0%

Based on 622 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 74.8% in the three months before that.

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