Customereye

OkCupid

Entertainment & Eventswww.okcupid.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

29/100
+10.7 vs. last month1.87 ★ average rating · 1,500 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#306of 322
Top 95% · Bottom Tier
#1 (best)#322 (worst)
#304Peer
#305Peer
#306This company
#307Peer
#308Peer

Overall Customer Sentiment

Below Average

35% of reviews positive, 64% negative

35%
positive
  • Positive35%
  • Neutral2%
  • Negative64%

Sentiment Balance

Covering August 2026 — 35 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,500 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
18.6%
Loyalty
17.7%
Customer Support
13.4%
Product Quality
11.7%
Communication
10.8%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 18.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100
74/100
signal score
  • Built from a negative-review share of 63.7% across this company's analyzed reviews.
  • 27 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating
5
11.9%
4
4.2%
3
8.2%
2
10.9%
1
64.8%

Based on 1,500 analyzed reviews. Sentiment is improving: 29.6% of reviews in the last three months were positive, compared with 18.9% in the three months before that.

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