Customereye

Festicket

Entertainment & Events • United Statesfesticket.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

30/100
1.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#305of 322
Top 95% · Bottom Tier
#1 (best)#322 (worst)
#303Peer
#304Peer
#305This company
#306Peer
#307Peer

Overall Customer Sentiment

Below Average

39% of reviews positive, 61% negative

39%
positive
  • Positive39%
  • Neutral1%
  • Negative61%

Sentiment Balance

Covering June 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Communication
20.2%
Customer Support
18.5%
Delivery Shipping
13.2%
Loyalty
11.5%
Response Speed
9.7%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 20.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100
63/100
signal score
  • Built from a negative-review share of 43.0% across this company's analyzed reviews.
  • 21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating
5
19.0%
4
2.7%
3
2.2%
2
2.0%
1
74.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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