Customereye

Brown Paper Tickets

Entertainment & Eventswww.brownpapertickets.com

Review data last updated .

Based on public reviews and response behavior.

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73 reviews over 2,748 days (about 0.8 per month). Busiest month: 4% of reviews. Languages: en 99%, fr 1%.

Overall Score

30/100
1.37 ★ average rating · 73 reviews
30/100 from 73 reviews over 7 months, limited confidence.

Entertainment & Events average: score 60.8, rating 4.11 stars, reply rate 34.8%, over 1,189 ranked companies · benchmark 11 Oct 2026

Score

30.4

Industry average 60.8

30.4 below average

Rating

1.37

Industry average 4.11

2.74 below average

Reply rate

—

Industry average 34.8%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#1110of 1189 ranked in Entertainment & Events
Top 93% · Bottom Tier
#1 (best)#1189 (worst)
#1108Peer
#1109Peer
#1110This company
#1111Peer
#1112Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

15% of reviews positive, 84% negative

15%
positive
  • Positive15%
  • Neutral1%
  • Negative84%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Pricing
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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