Customereye

Despegar

Entertainment & Eventsdespegar.com.pe

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

30/100
+1.4 vs. last month3.46 ★ average rating · 1,013 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#304of 322
Top 94% · Bottom Tier
#1 (best)#322 (worst)
#302Peer
#303Peer
#304This company
#305Peer
#306Peer

Overall Customer Sentiment

Below Average

26% of reviews positive, 74% negative

26%
positive
  • Positive26%
  • Neutral1%
  • Negative74%

Sentiment Balance

Covering July 2026 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 989 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
16.7%
Pricing
15.9%
Problem Resolution
13.1%
Onboarding
12.9%
Customer Support
10.1%

Most feedback concerns Product Quality.

The most common complaint theme is Pricing, making up 15.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH78/100
78/100
signal score
  • Built from a negative-review share of 73.6% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
52.6%
4
7.5%
3
3.8%
2
5.1%
1
30.9%

Based on 1,013 analyzed reviews. Sentiment is improving: 47.4% of reviews in the last three months were positive, compared with 37.5% in the three months before that.

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