Customereye

Microsoft Office

Software & Web Serviceswww.office365.com

Review data last updated .

Based on public reviews and response behavior.

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97 reviews over 1,049 days (about 2.8 per month). Busiest month: 7% of reviews. Languages: en 91%, de 7%, da 2%.

Overall Score

16/100
−28.6 vs. last month1.07 ★ average rating · 97 reviews
16/100 from 97 reviews over 17 months, limited confidence.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026

Score

15.7

Industry average 61.8

46.1 below average

Rating

1.07

Industry average 4.15

3.08 below average

Reply rate

—

Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#3124of 3146 ranked in Software & Web Services
Top 99% · Bottom Tierdown 63 from last month
#1 (best)#3146 (worst)
#3122Peer
#3123Peer
#3124This company
#3125Peer
#3126Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

19% of reviews positive, 81% negative

19%
positive
  • Positive19%
  • Neutral0%
  • Negative81%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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