ODEON

Entertainment & Events • United Kingdomwww.odeon.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

25/100

+31.4 vs. last month1.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#316of 322

Top 98% · Bottom Tier

#1 (best)#322 (worst)

#314Peer

#315Peer

#316This company

#317Peer

#318Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 69% negative

30%

positive

Positive30%
Neutral1%
Negative69%

Sentiment Balance

Covering November 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 45% of reviews in this period, with 55% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.9%

Loyalty

15.1%

Pricing

14.5%

Communication

11.4%

Product Quality

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 66.7% across this company's analyzed reviews.
•21 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

13.7%

4★

4.0%

3★

3.7%

2★

6.8%

1★

71.8%

Based on 600 analyzed reviews. Sentiment is improving: 27.3% of reviews in the last three months were positive, compared with 7.7% in the three months before that.

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