Customereye

Oak Tree Mobility

Healthcare & Medical • United Kingdomwww.oaktreemobility.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+11.2 vs. last month4.37 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#431of 615
Top 70% · Mid Pack
#1 (best)#615 (worst)
#429Peer
#430Peer
#431This company
#432Peer
#433Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 22% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative22%

Sentiment Balance

Covering December 2024 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.2%
Delivery Shipping
15.7%
Product Quality
11.9%
Communication
10.6%
Loyalty
9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 4.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • Built from a negative-review share of 14.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
76.8%
4
8.0%
3
1.3%
2
3.0%
1
10.8%

Based on 600 analyzed reviews. Sentiment is improving: 91.4% of reviews in the last three months were positive, compared with 79.7% in the three months before that.

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