NZXT

Computers & Hardware • United Stateswww.nzxt.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−60.0 vs. last month3.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#101of 127

Top 80% · Bottom Tier

#1 (best)#127 (worst)

#99Peer

#100Peer

#101This company

#102Peer

#103Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 28% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.4%

Product Quality

13.7%

Loyalty

11.7%

Problem Resolution

10.9%

Delivery Shipping

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 10.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

67.8%

4★

3.5%

3★

2.3%

2★

3.3%

1★

23.0%

Based on 600 analyzed reviews. Sentiment is slipping: 53.3% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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