New York Scent

Hobbies & Arts • United Stateswww.newyorkscent.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

4.63 ★ average rating · 435 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#265of 467

Top 57% · Mid Pack

#1 (best)#467 (worst)

#263Peer

#264Peer

#265This company

#266Peer

#267Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 12% negative

86%

positive

Positive86%
Neutral2%
Negative12%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 427 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.5%

Product Quality

19.8%

Response Speed

15.0%

Loyalty

14.3%

Customer Support

8.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 23.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

85.3%

4★

5.3%

3★

2.3%

2★

1.6%

1★

5.5%

Based on 435 analyzed reviews. Sentiment is slipping: 54.5% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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