Customereye

NBC News

Media & Content • United Stateswww.nbcnews.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 1,139 days (about 2.7 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

16/100
−66.7 vs. last month1.40 ★ average rating · 100 reviews
16/100 from 100 reviews over 15 months, moderate confidence.

Media & Content average: score 59.1, rating 3.91 stars, reply rate 29.8%, over 828 ranked companies · benchmark 2 Nov 2026

Score

15.6

Industry average 59.1

43.5 below average

Rating

1.40

Industry average 3.91

2.51 below average

Reply rate

—

Industry average 29.8%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#825of 828 ranked in Media & Content
Top 100% · Bottom Tierdown 184 from last month
#1 (best)#828 (worst)
#823Peer
#824Peer
#825This company
#826Peer
#827Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

13% of reviews positive, 86% negative

13%
positive
  • Positive13%
  • Neutral1%
  • Negative86%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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