Customereye

National Express

Automotive & Mobilitywww.nationalexpress.com

Review data last updated .

Based on public reviews and response behavior.

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197 reviews over 19 days (about 316 per month). Busiest month: 59% of reviews — one month dominates this sample. Languages: en 97%, fr 1%, it 1%.

Overall Score

57/100
Short observation window (19 days)
−4.1 vs. last month3.52 ★ average rating · 197 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#306of 730
Top 42% · Upper Half
#1 (best)#730 (worst)
#304Peer
#305Peer
#306This company
#307Peer
#308Peer

49 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Above Average

55% of reviews positive, 44% negative

55%
positive
  • Positive55%
  • Neutral1%
  • Negative44%

Sentiment Balance

Covering September 2026 — 116 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 46% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Theme Distribution

Share of theme mentions

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