Customereye

MOO

Printing & Signagewww.moo.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

49/100
−10.6 vs. last month4.48 ★ average rating · 1,499 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#206of 232
Top 89% · Bottom Tier
#1 (best)#232 (worst)
#204Peer
#205Peer
#206This company
#207Peer
#208Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 31% negative

68%
positive
  • Positive68%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering August 2026 — 40 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 43% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,499 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.9%
Customer Support
15.2%
Delivery Shipping
14.9%
Loyalty
12.2%
Onboarding
9.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • •Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
82.7%
4★
3.6%
3★
2.0%
2★
2.5%
1★
9.3%

Based on 1,499 analyzed reviews. Sentiment is holding steady: 90.7% of reviews in the last three months were positive, compared with 86.7% in the three months before that.

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