Based on public reviews and response behavior.
Among fully-analyzed Automotive & Mobility companies
76% of reviews positive, 21% negative
Covering September 2016 — 155 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 21% negative and 1% neutral.
Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2016.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Problem Resolution, making up 4.6% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is holding steady: 25.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.
