Medical Guardian

Healthcare & Medical • United Stateswww.medicalguardian.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−31.5 vs. last month3.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#290of 615

Top 47% · Upper Half

#1 (best)#615 (worst)

#288Peer

#289Peer

#290This company

#291Peer

#292Peer

Overall Customer Sentiment

Above Average

59% of reviews positive, 40% negative

59%

positive

Positive59%
Neutral2%
Negative40%

Sentiment Balance

Covering September 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 62% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 564 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.5%

Communication

13.5%

Loyalty

13.4%

Pricing

12.3%

Response Speed

10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 22.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 37.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

57.0%

4★

10.2%

3★

2.7%

2★

3.0%

1★

27.2%

Based on 600 analyzed reviews. Sentiment is slipping: 81.1% of reviews in the last three months were positive, compared with 88.6% in the three months before that.

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