Customereye

Master Roll

Home & Livingwww.masterroll.co.uk

Review data last updated .

Based on public reviews and response behavior.

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50 reviews over 1,071 days (about 1.4 per month). Busiest month: 22% of reviews. Languages: en 100%.

Overall Score

59/100
−21.0 vs. last month4.74 ★ average rating · 50 reviews
59/100 from 50 reviews over 5 months, limited confidence.

Home & Living average: score 68.6, rating 4.49 stars, reply rate 44.3%, over 6,705 ranked companies · benchmark 23 Oct 2026

Score

58.8

Industry average 68.6

9.8 below average

Rating

4.74

Industry average 4.49

0.25 above average

Reply rate

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Industry average 44.3%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#5048of 6705 ranked in Home & Living
Top 75% · Bottom Tierdown 404 from last month
#1 (best)#6705 (worst)
#5046Peer
#5047Peer
#5048This company
#5049Peer
#5050Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

84% of reviews positive, 14% negative

84%
positive
  • Positive84%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Delivery Shipping
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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