Mamas & Papas

Apparel & Fashion • United Kingdomwww.mamasandpapas.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

74/100

−15.6 vs. last month4.77 ★ average rating · 631 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#4of 330

Top 1% · Top Tier

#1 (best)#330 (worst)

#2Peer

#3Peer

#4This company

#5Peer

#6Peer

Overall Customer Sentiment

Category Leader

93% of reviews positive, 7% negative

93%

positive

Positive93%
Neutral0%
Negative7%

Sentiment Balance

Covering December 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 606 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

32.4%

Product Quality

18.2%

Loyalty

16.8%

Pricing

9.8%

Onboarding

8.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 7.1% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.9%

4★

1.0%

3★

0.6%

2★

1.1%

1★

4.4%

Based on 631 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 96.7% in the three months before that.

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