Customereye

Luxy Hair Extensions

Beauty & Wellness • United Stateswww.luxyhair.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

81/100
+7.7 vs. last month4.29 ★ average rating · 800 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#10of 351
Top 3% · Top Tier
#1 (best)#351 (worst)
#8Peer
#9Peer
#10This company
#11Peer
#12Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 799 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
19.6%
Product Quality
18.3%
Loyalty
14.5%
Delivery Shipping
12.6%
Response Speed
10.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 16.2% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
79.5%
4
1.8%
3
2.0%
2
2.3%
1
14.5%

Based on 800 analyzed reviews. Sentiment is slipping: 77.8% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

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