Customereye

Loopmasters

Media & Content • United Kingdomwww.loopmasters.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+1.3 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#82of 172
Top 48% · Upper Half
#1 (best)#172 (worst)
#80Peer
#81Peer
#82This company
#83Peer
#84Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering December 2024 — 35 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
29.3%
Customer Support
15.3%
Loyalty
13.8%
Onboarding
10.4%
Pricing
7.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 35.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.8%
4
9.2%
3
2.3%
2
1.5%
1
2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.2% of reviews in the last three months were positive, compared with 96.5% in the three months before that.

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