London Lash

Cosmetics & Fragrance • United Kingdomwww.londonlashpro.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+6.5 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#102of 191

Top 53% · Mid Pack

#1 (best)#191 (worst)

#100Peer

#101Peer

#102This company

#103Peer

#104Peer

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 12% negative

87%

positive

Positive87%
Neutral1%
Negative12%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.2%

Delivery Shipping

17.0%

Customer Support

17.0%

Response Speed

14.7%

Loyalty

10.9%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 22.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.2%

4★

2.2%

3★

1.2%

2★

1.2%

1★

4.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.5% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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