Customereye

Secret Scent Box

Cosmetics & Fragrancesecretscentbox.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,435 days (about 2.1 per month). Busiest month: 16% of reviews. Languages: en 100%.

Overall Score

78/100
+8.3 vs. last month4.54 ★ average rating · 100 reviews
78/100 from 100 reviews over 9 months, moderate confidence.

Cosmetics & Fragrance average: score 60.4, rating 4.31 stars, reply rate 37.1%, over 356 ranked companies · benchmark 4 Oct 2026

Score

78.3

Industry average 60.4

17.9 above average

Rating

4.54

Industry average 4.31

0.23 above average

Reply rate

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Industry average 37.1%

not measured

Competitive Performance Rank

Among ranked Cosmetics & Fragrance companies

#26of 356 ranked in Cosmetics & Fragrance
Top 7% · Top Tier
#1 (best)#356 (worst)
#24Peer
#25Peer
#26This company
#27Peer
#28Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering May 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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