Customereye

London Drainage Facilities

Home Serviceswww.london-drainage.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 263 days (about 23 per month). Busiest month: 20% of reviews. Languages: en 100%.

Overall Score

59/100
+16.6 vs. last month4.93 ★ average rating · 200 reviews
59/100 from 200 reviews over 9 months, moderate confidence.

Home Services average: score 70.9, rating 4.63 stars, reply rate 44.4%, over 2,068 ranked companies · benchmark 23 Oct 2026

Score

59.3

Industry average 70.9

11.6 below average

Rating

4.93

Industry average 4.63

0.30 above average

Reply rate

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Industry average 44.4%

not measured

Competitive Performance Rank

Among ranked Home Services companies

#1694of 2068 ranked in Home Services
Top 82% · Bottom Tierup 213 from last month
#1 (best)#2068 (worst)
#1692Peer
#1693Peer
#1694This company
#1695Peer
#1696Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering September 2026 — 6 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Product Quality
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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