LloydsPharmacy

Pharmacy & Online Medicine • United Kingdomwww.lloydspharmacy.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

27/100

−35.7 vs. last month2.35 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#186of 189

Top 98% · Bottom Tier

#1 (best)#189 (worst)

#184Peer

#185Peer

#186This company

#187Peer

#188Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 68% negative

30%

positive

Positive30%
Neutral2%
Negative68%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.8%

Customer Support

14.5%

Response Speed

12.9%

Loyalty

12.3%

Communication

10.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 64.3% across this company's analyzed reviews.
•10 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.4avg rating

5★

26.0%

4★

3.3%

3★

4.8%

2★

11.7%

1★

54.2%

Based on 600 analyzed reviews. Sentiment is improving: 37.5% of reviews in the last three months were positive, compared with 9.1% in the three months before that.

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