Finance & Insurance • United Kingdomwww.lloydsbankinggroup.com
Review data last updated .
Based on public reviews and response behavior.
357 days of reviews, with a sparse monthly review flow. Busiest month: 22% of reviews. Languages: en 100%.
Finance & Insurance average: score 63.8, rating 4.21 stars, reply rate 46.8%, over 2,827 ranked companies · benchmark 4 Nov 2026
Score
22.0
Industry average 63.8
41.8 below average
Rating
1.43
Industry average 4.21
2.78 below average
Reply rate
—
Industry average 46.8%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
25% of reviews positive, 75% negative
Covering October 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 68% negative and 5% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,827 ranked companies in Finance & Insurance (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.441 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.118). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99
