Based on public reviews and response behavior.
2,358 days of reviews, with a sparse monthly review flow. Busiest month: 5% of reviews. Languages: en 100%.
Finance & Insurance average: score 63.8, rating 4.21 stars, reply rate 46.8%, over 2,827 ranked companies · benchmark 4 Nov 2026
Score
22.6
Industry average 63.8
41.2 below average
Rating
1.29
Industry average 4.21
2.92 below average
Reply rate
—
Industry average 46.8%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
28% of reviews positive, 72% negative
Covering July 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,827 ranked companies in Finance & Insurance (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.385 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.322). Review the worst months in the trend data to identify specific operational or product issues.
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