Livewell

Healthcare & Medical • United Kingdomwww.livewelltoday.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

−16.7 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#91of 615

Top 15% · Top Tier

#1 (best)#615 (worst)

#89Peer

#90Peer

#91This company

#92Peer

#93Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 0% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.1%

Customer Support

17.6%

Product Quality

12.1%

Response Speed

10.8%

Loyalty

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 21.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

80.3%

4★

6.0%

3★

2.5%

2★

1.5%

1★

9.7%

Based on 600 analyzed reviews. Sentiment is improving: 88.9% of reviews in the last three months were positive, compared with 78.7% in the three months before that.

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