Customereye

Lendio

Lending & Consumer Finance • USwww.lendio.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

71/100
−10.2 vs. last month4.57 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#34of 275
Top 12% · Top Tier
#1 (best)#275 (worst)
#32Peer
#33Peer
#34This company
#35Peer
#36Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering July 2026 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.9%
Product Quality
16.6%
Onboarding
16.4%
Response Speed
13.0%
Loyalty
12.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW23/100
23/100
signal score
  • •Built from a negative-review share of 16.5% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
85.0%
4★
4.1%
3★
1.6%
2★
1.0%
1★
8.3%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 83.6% of reviews in the last three months were positive, compared with 81.0% in the three months before that.

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