LegalZoom

Legal & Compliance • United Stateswww.legalzoom.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

3.57 ★ average rating · 740 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#41of 101

Top 41% · Upper Half

#1 (best)#101 (worst)

#39Peer

#40Peer

#41This company

#42Peer

#43Peer

Overall Customer Sentiment

Above Average

59% of reviews positive, 40% negative

59%

positive

Positive59%
Neutral2%
Negative40%

Sentiment Balance

Covering April 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 677 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.5%

Onboarding

12.6%

Pricing

10.3%

Product Quality

9.6%

Response Speed

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 10.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100

75/100

signal score

•Built from a negative-review share of 39.5% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

59.7%

4★

3.1%

3★

2.8%

2★

2.8%

1★

31.5%

Based on 740 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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