Customereye

Lazarou Cardiff Castle - Hair Salon & Extensions (Official)

Beauty & Wellnesswww.lazarouhairsalons.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 353 days (about 17 per month). Busiest month: 75% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

59/100
Short observation window (353 days)
+1.2 vs. last month4.92 ★ average rating · 200 reviews
59/100 from 200 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 75% of the reviews.

Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,431 ranked companies · benchmark 24 Oct 2026

Score

59.3

Industry average 66.1

6.8 below average

Rating

4.92

Industry average 4.34

0.58 above average

Reply rate

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Industry average 39.5%

not measured

Competitive Performance Rank

Among ranked Beauty & Wellness companies

#1687of 2431 ranked in Beauty & Wellness
Top 69% · Mid Packdown 56 from last month
#1 (best)#2431 (worst)
#1685Peer
#1686Peer
#1687This company
#1688Peer
#1689Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

93% of reviews positive, 7% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering October 2025 — 42 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Loyalty
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Product Quality
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Customer Support
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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