Computers & Hardware • United Kingdomwww.laptopsdirect.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 36 days (about 507 per month). Busiest month: 78% of reviews — one month dominates this sample.
Computers & Hardware average: score 58.0, rating 4.31 stars, reply rate 30.8%, over 263 ranked companies · benchmark 7 Oct 2026
Score
48.2
Industry average 58.0
9.8 below average
Rating
4.42
Industry average 4.31
0.11 above average
Reply rate
—
Industry average 30.8%
not measured
Among ranked Computers & Hardware companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 25% negative
Covering November 2024 — 469 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 25% negative and 2% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 263 ranked companies in Computers & Hardware (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 48.2 sits in the bottom quarter of about 250 ranked Computers & Hardware companies (25th percentile: 50, median: 56). The weakest topic and the reply rate are the two levers that move this score fastest.
The company replies to 92% of reviews against an industry average of 30%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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