Customereye

Laptops Direct

Computers & Hardware • United Kingdomwww.laptopsdirect.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
−1.8 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#90of 127
Top 71% · Mid Pack
#1 (best)#127 (worst)
#88Peer
#89Peer
#90This company
#91Peer
#92Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative25%

Sentiment Balance

Covering November 2024 — 469 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 25% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.0%
Response Speed
13.9%
Product Quality
12.8%
Pricing
11.8%
Customer Support
11.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • Built from a negative-review share of 33.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
80.0%
4
5.0%
3
3.0%
2
1.0%
1
11.0%

Based on 600 analyzed reviews.

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