Customereye

Kwikpass

Schools & Academic Education • United Kingdomwww.kwikpass.org

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

58/100
+2.9 vs. last month4.97 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#95of 203
Top 47% · Upper Half
#1 (best)#203 (worst)
#93Peer
#94Peer
#95This company
#96Peer
#97Peer

Overall Customer Sentiment

Above Average

92% of reviews positive, 6% negative

92%
positive
  • Positive92%
  • Neutral2%
  • Negative6%

Sentiment Balance

Covering November 2024 — 26 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.7%
Loyalty
22.1%
Product Quality
17.8%
Response Speed
10.0%
Onboarding
9.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • Built from a negative-review share of 17.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
98.5%
4
1.2%
3
0.0%
2
0.0%
1
0.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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