Based on public reviews and response behavior.
200 reviews over 42 days (about 145 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 100%.
Shipping & Delivery average: score 53.7, rating 3.76 stars, reply rate 36.3%, over 401 ranked companies · benchmark 6 Oct 2026
Score
77.4
Industry average 53.7
23.7 above average
Rating
4.81
Industry average 3.76
1.05 above average
Reply rate
—
Industry average 36.3%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 9% negative
Covering September 2026 — 93 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 6% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 401 ranked companies in Shipping & Delivery (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 77.4 places the company in the top quarter of about 400 ranked Shipping & Delivery companies (75th percentile: 69). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 97% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
