Customereye

SGK Distribution Ltd

Shipping & Delivery • United Kingdomsgkdistribution.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

53/100
+1.3 vs. last month4.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#57of 143
Top 40% · Upper Half
#1 (best)#143 (worst)
#55Peer
#56Peer
#57This company
#58Peer
#59Peer

Overall Customer Sentiment

Above Average

82% of reviews positive, 16% negative

82%
positive
  • Positive82%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering November 2024 — 421 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.8%
Customer Support
23.3%
Product Quality
17.0%
Communication
12.0%
Response Speed
6.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 18.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.0%
4
4.8%
3
2.7%
2
1.3%
1
5.2%

Based on 600 analyzed reviews.

Unlock full insights

Sign up to view detailed data and analysis